Keynote speaker and customer experience innovation expert
Customer service teams, marketing departments, leadership groups, entrepreneurs, hospitality organisations, retail brands, and companies aiming to elevate customer experience and differentiation
Geoff Ramm is the creator of Celebrity Service and OMG Marketing, two globally recognised frameworks that help organisations elevate customer experience from ordinary to unforgettable. A magnetic keynote speaker and originality expert, Geoff shows audiences how exceptional experiences—designed with intention, creativity, and curiosity—can transform customer relationships, fuel repeat business, and generate worldwide recognition.
Across six continents, Geoff has challenged entrepreneurs, service teams, and global brands to reimagine every touchpoint and craft interactions that customers remember for years. His signature approach reveals how to use the “Jedi Mind Trick” of customer experience: delivering unexpected, personalised moments that spark emotional connection and turn clients into passionate advocates. Known for his interactive style, Geoff not only shares award winning ideas but guides audiences to create their own live during his sessions, ensuring immediate implementation and tangible impact.
Geoff is the author of the Celebrity Service and OMG Marketing trilogy and recipient of the PSAE Award for Speaking Excellence.
Like you, Geoff Ramm, the creator and author of Celebrity Service and OMG Marketing, knows that great customer service leads to lucrative, repeat business but a greater experience leads to global recognition.
So how can you design a customer experience that has you talked about for decades to come?
Geoff Ramm knows the Jedi Mind Trick to make you craved by your customers, envied by your competitors and raved about in your industry.
In his interactive keynotes, your audience will not only discover out-of-this-world ideas, they will come up with them and be excited to implement them too.
He’s challenged and inspired entrepreneurs, companies and organisations across six continents to create award winning ideas to outperform the competition.
Author of the Celebrity Service & OMG book trilogy, he has also been awarded the PSAE award of speaking Excellence.
Oh and Geoff Ramm on-stage presence and infectious enthusiasm and humour will have you on the edge of your seats.
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Speaker fees can vary depending on factors such as expertise, demand, and event specifics. While some speakers may charge a flat fee for their services, others may have hourly rates. It’s best to discuss fee structures directly with the speaker or their representative to understand the pricing model.
Virtual speaking appearances can indeed offer cost savings compared to in-person events. Virtual speaking rates are often 10-50% cheaper than in-person rates due to factors such as reduced travel expenses and logistics. This makes virtual events a cost-effective alternative for organizations looking to book speakers within a budget.
Keynote speeches typically range from 30 to 90 minutes, with the duration determined by the speaker’s expertise, the event’s agenda, and audience preferences. Keynote speeches often include a combination of inspirational stories, practical insights, and actionable advice tailored to the event’s theme or objectives.
The scale of the event and audience size can indeed impact a speaker’s fee. Larger events with a broader reach or higher attendance may command higher fees due to increased exposure and demand. Conversely, smaller events or niche audiences may offer opportunities for more flexible pricing arrangements.
Travel expenses such as transportation, accommodation, and meals are typically negotiated separately from the speaker’s fee. These costs vary depending on the speaker’s location, travel distance, and event duration. It’s important to clarify travel arrangements and expenses during the booking process to avoid misunderstandings.
Many speakers require a deposit to secure a booking, with the remaining balance due closer to the event date. Deposits are often non-refundable and serve as a commitment from both parties. It’s advisable to discuss deposit requirements and payment terms with the speaker or their representative when finalizing the booking.
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