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16 out of 346 results

Nick Christelis frequently asks Are you struggling to build those extremely important partnerships in your life?

Whether it’s customer/supplier, employer/ employee, department to department, company/unions, husband/wife or police/communities, the nature of the game has changed.

The ability to build partnerships that co-create value has become not only critical, but is in itself a powerful strategic differentiator for businesses, and an important prerequisite for happy and successful personal relationships.

Alone, as good as you or your business or your marriage might be, you are just another commodity and you are at risk from a highly competitive and sometimes unforgiving world.

This demanding environment has forced us to become focused and individually excellent in order to survive and succeed.

As individuals and businesses become more independently excellent and self sufficient, so do they, unfortunately, become more polarised, creating the potential for conflict believes Nick Christelis.

Fixed viewpoints, processes and behaviours that are independently correct for one party can be incorrect for the other.

The battle is on, with the spoils going to the strongest, the most powerful, or the party that is the best negotiator. Or a compromise is reached.

Whichever way it goes, value is destroyed. The battle has been won but the war has just begun.

Tomorrow’s success goes to those who have the skills to build partnerships that create great mutual value – value that can never be achieved individually – while leaving both partners independently enriched and more powerful by the experience.

So whether you are in business or in a personal relationship, “The Partnership Journey” is the ideal presentation for you.

Nick Christelis | Change Management Expert

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  • Change Management

A critically-acclaimed urban-pop group, Gang of Instrumentals – Entertainers was founded in 2002.

Their innovative musical style is a mixture of street rap, hip hop, soul, pop, ragga, R&B and rock, with elements of house and kwaito.

They won the coveted ‘Best Urban Album’ in 2009 at the SAMAS (the South African Music Awards) due to their fusion of different sounds and they have high profile performances such as the Cape Town Jazz Festival, the Presidential Inauguration, Miss World, Africa Day, the Indian Cricket League under their belts.

Gang of Instrumentals

The band member, Tumi ‘Lady Naturelle’ Masemola, Mandla N-Pimville Spokesman and ‘Bongo’ Riot Zungu also write, produce and act in ‘City Ses’la’ which is the second largest local show on TV (after Generations). ‘City Ses’la’ has had various seasons and they received 7 out of the 8 awards that they were nominate for at the SAM Film & Television Awards in 2009, making the show the most successful comedy show in South Africa.

Gang of Instrumentals – Entertainers awards include:
⦁    ‘Best Urban Album’ at the 2009 South African Music Awards (SAMA)
⦁    2 SAFTA Golden Horns for ‘Best Soundtrack’ in a TV comedy – 2006 & 2007
⦁    2 Channel O nominations for ‘Best Group’ & ‘Best Video’ in 2005
⦁    A SAMA nomination for ‘Record of the Year’ in 2008
⦁    ‘Band of the Year’ at the KORA Awards in 2008

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  • Arrival Band

Gareth Woods – Marketing Innovation states that despite being the largest and most lucrative of demographics millennials continue to confound traditional marketing tactics to the frustration of marketers globally.

Despite their apparent “counter culture” perspective these “unique and special snowflakes” are not without their similarities and Gareth helps us to unpack some of what makes them tick through one of their largest and fastest growing passion points – video gaming.

Gareth has been into video games pretty much since video games existed and has played almost every console ever made.

Gareth Woods | Marketing Innovation

He is a well-known content producer in the local gaming community, and has written reviews and opinion pieces for several leading local and international gaming sites.
He has hosted at almost every major esports event in South Africa over the past few years and across several titles such as Counter Strike, Dota2 and Call of Duty.
He currently hosts a weekly segment on the Expresso Show on SABC showcasing all the latest news and reviews in the world of gaming.
A passion for gaming and esports, as well as a corporate career in marketing and sponsorship led him to create Good Game Well Played – South Africa’s first esports marketing agency.
Gareth Woods notoriety in the esports community has grown dramatically and has been featured in FinWeek, Maggs on Media, Huffington post, Forbes Africa and The Money Show with Bruce Whitfield – as well as being invited to speak at the first ever African esports marketing summit in 2016.
Gareth Woods-Marketing Innovation now consults with several major brands and stakeholders both nationally and abroad on gaming and esports and strives to connect brands with gamers through authentic and engaging content and events.
Audiences will leave with new insights into the millennial market, the massive scope and opportunity that gaming provides to potential investors and revealing “the biggest thing you’ve never heard of” the brand new frontier of esports entertainment.
Gareth Woods is also an entertaining and accomplished speaker having worked as a stand-up comedian for several years with career highlights such as performing on comedy central, opening for Trevor Noah at the Lyric Theatre as well as several one man shows at the National Arts Festival.

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  • Marketing Innovation
Innovation strategist and 1064 Degrees founder Dean Furman equips leaders with the mindset and tools to drive disruption, unlock exponential potential and future proof their organisations.
  • Futurist

Thabo Ndlela is an exceptional business executive with more than 18 years of practical experience in Information Technology Management, Digital Transformation and Supply Chain Management. He has an impeccable track record as a Chief Information Officer in Manufacturing, Hospitality, Banking and Media Industries.

He provides strategic advisory to company boards on IT Strategy, IT Governance, Enterprise Architecture and Transformation Projects.

Thabo Ndlela is an industry thought leader, research contributor and frequent speaker at conferences such as Gartner, SAPICS, Manufacturing Indaba, Oil and Gas Africa, ITWeb Events, Marcus Evans and Brainstorm CIO Forums. Thabo has spoken on the following topics:

  • Technology Disruption: Disrupting traditional markets through technology, enhancing customer interaction and creating new business value.
  • Digital Innovation: Innovation of new business models, business channels and creating new supply chains using digital marketing, digital sales and digital innovation
  • Business Transformation; the implementation of enterprise resource planning, enterprise asset management and enterprise service management systems to transform a global business
  • Mobile and Social Media; the use of mobile technology and social media to differentiate customer facing solutions, innovate with customers and enhance customer experience.
  • IT Governance for Boards: Adoption of King IVby Boards to oversee the IT responsibility, ensure sustainability with company objectives; and align IT investments in with business strategy.
  • Supply Chain Management: Optimizing demand management, advanced supply chain, inventory optimization and production scheduling

Thabo Ndlela | Technology Speaker

Thabo Ndlela relates the latest trends of digital technology in layman analogies from his diverse and rich life experiences, from growing up in a rural farming village to be named the 2015 Visionary CIO Finalist.

Thabo has summited Kilimanjaro, the highest mountain in Africa; completed the Trans Baviaan, the 247km toughest single stage mountain bike race in the world; and water rafted the Zambezi river, the fourth-longest river in Africa. View full list of Speakers Q-Z

Thabo Ndlela has ticked many bucket list items, including bungee jumping the 110m Victoria Falls, playing golf at the St Andrews Old Course and attended theAbhu Dhabi F1 Grand Prix.

In 2008 Thabo Ndlela initiated the Make a Difference (MAD) housing project that fundraised and built more than 298 houses for the poor.

He has participated in 5 of the Change A Life cycling tours in Swaziland, Zambia, Zimbabwe, Mauritius and South Africa that have fundraised more than R30 Million for anticrime charities. Thabo often speaks at conferences to raise money for various charities.

Thabo is the Chairman of Westcon Southern Africa, Non-Executive Director of the IFS Africa Board and Independent Trustee for the Cisco Foundation. Thabo holds a BSc Electrical Engineering Degree, Masters in Information Technology and is pursuing a PhD in Commerce. He belongs to the South African Engineering Council, South African Institute of Electrical Engineers and Institute of Directors.

Talk Specifications:

Length of his presentation: 60 minute breakfast / lunch or conference / seminar slot / panel discussion. Thabo is able to do a shortened version for before/ after dinner occasions.

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  • Technology Speaker

Vito Di Bari resides in Miami, FL. He maintains a global reputation of excellence as the world’s premiere futurist, innovation strategist and inspirational keynote speaker. His charming and entertaining style leaves nothing to be desired.

Vito is the only keynote speaker who has given a TEDx Talk in five world continents. Vito is an esteemed former professor of Project Design and Management of Innovation at both the Polytechnic University and Bocconi University in Milan.

He has also served as Executive Director for the IMI Institute of UNESCO in Paris; the candidate city of Milan has chosen Vito Di Bari to be the Innovation Designer of the World Fair Expo 2015.

Vito di Bari | Innovation Futurist

Founder and CEO
In 2001, Vito Di Bari has secured his visions and legacy by founding Next Media Lab – a cutting edge international research laboratory, named “Milan’s think tank” by Wired Magazine, where he currently serves as CEO. After moving to Miami Beach, Di Bari has founded Di Bari & Associates – a design studio is changing the world a neighborhood at the time through his cutting edge artistic iconic urban installations, using recent discoveries in various fields such as AR, sensors and 3D printing.

Author
Vito di Bari is a recognized author on innovative theories, Di Bari has published a multitude of works including the books: Social Killer, Short Circuit, Web 2.0, The Future is Already Here (but we don’t know it yet), 2015, Weekend in the Future, Strategies for the Next Economy, The Digital Economy Encyclopedia, Key Words for the Net Economy, and Multimedia Management. In addition to his books, Di Bari is a contributing writer for various magazines including WIRED, Harvard Business Review, Panorama (Italy) and Il Sole 24 Ore (Italy). He has also appeared as a host for television’s Discovery Channel and the Italian broadcasting network Italia 1.

University Faculty
Di Bari has held numerous titles of professorship, including: Professor of Design and Management of Innovation at the Faculty of System Engineering of the Polytechnic University and Professor of Innovation Design at the Bocconi University in Milan; Professor of New Media Theories and Techniques at the Communication Science and Technology Faculty of the IULM University in Milan; Professor of Multimedia Innovation Management at the Computer Science Faculty of the Polytechnic University in Milan; Professor of Design and Management of Multimedia Systems at the Design Faculty of the Polytechnic University in Milan; Scientific Director of the Master in Marketing, Communications and New Technologies at the Business School of Il Sole 24 Ore.

Boards and Committees
Executive Vice-President of SPN (Satellite Program Network) – America’s first satellite television network based in New York, member of the Scientific Committee of the International Institute for Opera and Poetry of UNESCO, Member of the Fiction Financing Committee Euro-Aim MEDIA with the Council of Europe (Bruxelles), Chairman of the Arts & Communication International Fellowship of Rotary International (Evanston, IL).

In Italy, Chairman of the Scientific Committee of ASCAI (the Association of Corporate Communications Executives), member of the Advisory Board of the Accenture Foundation, the Scientific Committee of Harvard Business Review and the Executive Board of the Industrial Districts Association.

MORE THAN A KEYNOTE SPEAKER
Nicknamed The Dream Team, DiBari & Associates is a unique Associated Studio bringing together star-artists and star-designers from five continents to deliver the best that the world has to offer.

Mission
We design the cityscapes of the future, today.
We all share the same vision: creating memorable, metaphorical, iconic art installations while implementing new materials, new technologies and brand new ideas. We design Emotional Cityscapes.

Vision
With everything we do, Vito di Bari believes that beauty will save the world, one place at a time. Vito di Bari looks at these sites as canvases waiting to be painted with emotions, becoming the pride of residents and destinations for visitors.

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Cricket legend Jonty Rhodes transforms world class sporting insight into powerful lessons on resilience, leadership and performance, inspiring audiences through his journey of perseverance and elite excellence.
  • Cricket Legend

Dr Kobus Neethling holds six degrees including two Masters, a Doctorates and Post-Doctorate (cum laude) in the identification and development of creative behaviour (Universities of Cape Town and Georgia-USA)

Dr Kobus Neethling has written more than 80 books and 9 TV series including a number of international best-sellers (Including three new international best-sellers: ‘Creativity uncovered’; ‘Very smart parents’ and version two of ‘’Am I clever or am I stupid’—has sold more than 200000 copies)

President of the South African Creativity Foundation
Guinness World Record Holder: Co-author of “Making the Impossible possible” —the book of more than a 100 pages written in the fastest time ever —four and a half minutes

Kobus Has received 10 International Who’s Who Awards including Personality of the Year (2000); One of 2000 outstanding Scholars of the 20th century (1999: Cambridge England) and The International Who’s Who of Intellectuals Award

Member of an international steering committee to research the possible integration of the two disciplines—Creativity and Innovation (2009)

Invited as a co-author to contribute to the trendsetting book on 21st century innovation “The future ofinnovation” (London; March 2009) —coining the phrase. “Innovation of the mind without innovating the heart is no innovation at all”

Dr Kobus Neethling | Motivation

Dr Kobus Neethling gave the opening keynote at the European Creativity and Innovation Conference (ECCI) –Belgium October 2009;

Member of the International Innovation Alliance –a group of 7 innovators from five continents – all international ‘innovation reward recipients’ The most prestigious innovation expert group in the world.

Dr Kobus Neethling is one of the top 3 speakers in the world on the topics of creativity and innovation” —-as quoted in the programme of the 12th European Conference on Creativity and innovation

Dr Kobus Neethling is a Keynote Speaker and Corporate Trainer. He focuses on getting companies and individuals to extra-ordinary levels of thinking and doing. He is also an author of more than 70 books and has written and presented many television series.

Dr Kobus Neethling has presented motivational talks, training programmes, development programmes to most of South Africa’s leading companies and organisations and numerous international companies

Left, Right, and Whole-Brain Writing

Many popular authors have a left-brain writing style. Some authors have a right-brain writing style. Very few authors have a whole-brain writing style.

Consider articles in news magazines. Many of these, such as the ones found in Forbes and Fortune magazines, have a left-brain writing style.

That is, these articles incorporate facts in a linear, logical format. Data and information are analyzed, and ideas flow from one idea to the next, then to the next, and so on. This is a classical left-brain writing style. Many nonfiction books, newspaper articles, and magazine stories use this writing style.

Very Smart Parents

During the 20th century parents, who are the primary educators of their children, tried to manage this vital educational role untrained and often lacking insight. “Very Smart Parents” is the ultimate whole-brain parenting book.

  • A child’s future does not merely happen, it is created
  • Every child has the creative potential to be successful
  • Creativity will determine whether your child will crawl or fly
  • Children must have vision and a passion for the future

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  • Creativity Motivation

Ivy Sutton is a dynamic motivational speaker, faith-based thought leader, and co-host of “JUST ENJOY with Alan & Ivy Sutton.” Based in South Africa, Ivy has captivated audiences with her compelling insights on faith, grace, and living a fulfilled life. Her engaging and heartfelt speaking style resonates with people from all walks of life, inspiring them to embrace faith, resilience, and purpose.

With a passion for uplifting others, Ivy combines personal experiences, biblical wisdom, and a genuine connection with her listeners to create transformative experiences. Whether addressing large audiences, intimate gatherings, or media platforms, she delivers messages that encourage, empower, and uplift. Her influence extends beyond speaking engagements, reaching thousands through social media and digital content that reinforce her message of faith-driven living.

Ivy Sutton | Empowerment Speaker

Ivy Sutton’s journey as a speaker is rooted in a deep understanding of faith, grace, and human resilience. She believes in the power of positivity and trust in divine purpose, which she communicates with authenticity and warmth. Her ability to weave real-life stories with spiritual insights makes her an exceptional speaker, touching the hearts of many who seek guidance and inspiration.

Together with her husband, Alan Sutton, Ivy co-hosts “JUST ENJOY,” a platform dedicated to spreading joy, encouragement, and spiritual nourishment. Through this initiative, she addresses various aspects of life, including overcoming adversity, living with gratitude, and embracing the unshakable power of faith. Her voice reaches far beyond the stage, influencing individuals and communities alike through her uplifting messages.

Ivy has been featured on multiple platforms, including Radio Pulpit, where she shares faith-based wisdom and motivational content. She leverages her strong social media presence to connect with her followers, offering daily insights that encourage people to live with intention and grace. Her dedication to her mission has made her a sought-after speaker for faith-based events, leadership seminars, and personal growth conferences.

Ivy Sutton is more than a speaker—she is a beacon of faith, grace, and encouragement. Her work as a motivational speaker and co-host of “JUST ENJOY” has established her as a trusted voice in personal and spiritual development. With her warm and engaging approach, she inspires individuals to embrace faith, overcome adversity, and live with joy and purpose.

For event organizers seeking a speaker who can inspire and uplift, Ivy Sutton is the ideal choice. Her ability to connect with audiences, deliver meaningful content, and create lasting impact makes her a standout figure in the world of faith-based motivation and personal growth.

Hashtags: #IvySutton #FaithSpeaker #MotivationalSpeaker #Inspiration #ChristianSpeaker #Grace #JustEnjoy

y Sutton | Inspiring Motivation

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  • Inspiring Motivation
Joey Evans is a powerful motivational speaker and endurance athlete whose journey from paraplegic to Dakar Rally finisher inspires teams to rethink limitations and build unshakeable resilience.
  • Motivational Speaker
Schalk Burger a Springbok legend, comeback icon, and leadership speaker shares lessons of resilience, grit, and leading through adversity.
  • Springbok Legend

Tim Goodenough is a highly sought-after High-Performance Coach dedicated to helping entrepreneurs, executives, and their teams unlock their full potential. With a track record of transforming individuals and organizations, Tim brings cutting-edge strategies and deep psychological insights to help leaders excel in high-pressure environments. His work in South Africa and beyond has positioned him as an authority in the field of performance optimization, ensuring that his clients not only meet their goals but surpass them with confidence and clarity.

Through his expertise, Tim has coached top-tier professionals, guiding them through the complexities of leadership, resilience, and peak performance. His approach integrates neuroscience, emotional intelligence, and elite performance techniques to create tangible, lasting results. Whether working with CEOs navigating high-stakes decisions or entrepreneurs scaling their businesses, Tim’s methods foster sustained excellence and personal mastery.

With years of experience in high-performance coaching, Tim Goodenough has established himself as a game-changer in the corporate and entrepreneurial landscape. His background in executive coaching, sports psychology, and leadership development provides him with a unique skill set that resonates with high achievers looking for an edge. He has worked with elite athletes, Fortune 500 executives, and fast-growing startups, offering a blend of science-backed methodologies and real-world applications.

Tim’s expertise lies in identifying and eliminating mental and emotional barriers that hinder peak performance. He leverages advanced coaching techniques, such as neuro-linguistic programming (NLP) and cognitive behavioral strategies, to help his clients cultivate resilience, focus, and an unwavering mindset. His work has proven invaluable in high-pressure industries, where decision-making speed and accuracy are critical to success.

Beyond his one-on-one coaching, Tim is also an accomplished author and keynote speaker, sharing his insights on high performance at conferences and corporate events. His engaging speaking style, combined with actionable strategies, empowers audiences to rethink their approach to success and drive measurable improvements in their professional and personal lives. His teachings emphasize the importance of mindset, adaptability, and the science of excellence.

Tim’s influence extends beyond the boardroom; he has been featured in leading media outlets, and his expertise is frequently sought after by top organizations looking to create a culture of high performance. He has developed and implemented customized coaching programs that have transformed businesses, fostering leadership growth and team cohesion across various industries.

Tim Goodenough is a premier High-Performance Coach specializing in helping entrepreneurs, executives, and teams elevate their performance. His expertise in leadership, resilience, and performance psychology has made him a sought-after speaker and consultant in South Africa and internationally. With a passion for unlocking human potential, Tim equips his clients and audiences with proven strategies to achieve peak performance in both their professional and personal lives. His impactful coaching and speaking engagements leave lasting impressions, driving measurable success for individuals and organizations alike.

Hashtags: #HighPerformance #Leadership #Entrepreneurship #ExecutiveCoaching #MindsetMatters #PeakPerformance #SuccessStrategies

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Tim Goodenough
  • High Performance

It was 10 years ago that singing group Jamali – Conference Corporate Entertainers won South African viewers’ hearts on the  Popstars reality TV show in 2003/2004. With platinum album sales, sold out concerts and top music awards under their belts, the girls have never looked back.

‘Jamali’ was created out of the first two letters if their first names, comprising of three enormously talented starlets – Jacqui, Mariechan and Liesl.

The trio are best known for their belting-out, sensational ballads and their uniquely South African sound which has taken them straight to the top of both radio and sales charts.

Their first self-titled album hit platinum sales and set the group on the road to success. Their three-time SAMA (South African Music Awards) nominated-second album, ‘Yours Fatally’ was a huge hit with their fans.

The girls won the coveted SAMA for ‘Best South African Pop Act 2009’ for their third album, ‘3rd Base’. Their latest album ‘Toxic Candy’ was released in February 2011, a combination of two sides to Jamali – the seductively sweet love ballads that earned them their fame alongside a darker side where they offer up edgy dance and electronic anthems.

This album is a culmination of their vocal ability, song writing talent and sultry good looks. There are also some impressive collaborations.

Their song ‘Heaven’ features the astounding Soweto Gospel choir who add warmth and richness to the music.

The girls were also teamed up with two of South Africa’s top rappers – JR and Pro (ProKid) on ‘Jati’.

Jamali is currently working on new material and they released a new single called ‘This Time’ in January of this year.

The girls continue to offer up stellar live performances, packed with flawless choreography and harmonic vocals that are sure to get every single audience member on their feet.

An ever-evolving trio that goes from strength to strength with each passing year!

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Jamali | Conference Singers

With an interesting combination of talents, Soul Tone shares a good energy on and off of the stage. The group have the knack for grabbing their audience’s attention, swinging into action and ending up on the dance floor.

Performing together since 2007, the group consists of Nonhlanhla on lead vocals, Augustus on vocals and guitar and Chucks on backing vocals and piano.

Soul Tone have recently performed as Emperor Palace’s and Moyo Melrose Arch’s inhouse bands. Currently, they do regular performances at Montecasino, Emerald Casino, Carnival City, Life Grand Café, The Potato Shed and the Davinci Hotel whilst performing for corporate functions, private parties and weddings and government functions.

Individually, they have performed with numerous legends both locally and internationally. Their music varies from Jazz, Soul, Soft Reggae, Afro Pop, African music and party music.

Soul Tone | Corporate Band

Their performance history includes:

Emperors Palace (every Saturday night from 20:00pm – 00:00am) – September 2013 to April 2014.
The SAPA Gala Dinner.
The SARA Cocktail Dinner.
The SARA Exhibition Cocktail Dinner.
Department of Arts, Recreation, Sports and Culture Gala Dinner.
Road and Transport Agency Dinner.
Metropolis Gala Dinner.
JRA Year End Awards Function, Oracle Motivational Awards.
Back of the Moon, Garden Court Hotel Sandton, National Treasury Dinner.
Nedbank Gala Dinner.
AIGS Gala Dinner.

Rhode & Schwartz yearend function.
ACSA yearend function.
MultiChoice – Africa Magic yearend function.
Davinci Hotel Valentine’s Day Dinner.
Davinci Hotel’s New Years Eve party.
Nelson Mandela Foundation – Stop Hunger Now function.
DHL Awards Ceremony.
Brandhouse Media Awards.
Cummins Dealer Conference Gala Dinner.
Oracle Awards Function.
Leadership Development Graduation Ceremony.
Edcon Gala Dinner.
Cell C Staff Party.
Ayanda Inside Fashion Launch.

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  • Soul Band

Over the past decade Jon Kroeger has consulted with various clients on addressing challenges within the world of Sales and Retail Experience – both locally and abroad. Traveling to Europe and Asia on strategic learning and implementation programs, Jon has insights around global sales and retail strategies – those that work and those that don’t.

In the ever-evolving consumer driven world with multiple buyer profiles, mass choice and instant gratification, the sales profile, job description and internal sales processes & support are incredibly outdated and often suffer from the ‘one shoe fits all’ syndrome.

Working with his clients, Jon develops bespoke Sales Processes & Support structures, Sales Strategies and Sales training programmes based on his clients individual business definition of Customer Experience.

Jon is known for his entertaining and relatable real-world Storytelling when talking about Customer & Retail Experience, improving your Sales Experience, growing your Business and Authentic Leadership. Through his Stories, Jon encourages a change in perspective of his audience by giving them an alternative narrative to think about. His ability to simplify complex business and sales concepts into relatable day-to-day experiences keeps his audiences fully engaged throughout his talks.

Jon Kroeger infinite passion is to improve the image of Salespeople and once again positioning a career in Sales at the top of the ‘most respectable careers in the world’ list.

Jon Kroeger | Retail Sales

Over the past decade (and some), Jon Kroeger has been involved with sales on multiple levels, and within multiple disciplines.

Having had a career in Sales, Sales Management and as a Branch Manager for many years, Jon knows his way around the Sales Process, Sales Management, Sales Coaching, Strategic Selling and Retail Experience Improvement Strategies.

Jon Kroeger is currently responsible for running multiple Businesses, and sales has been, and still is a daily task. As the saying goes, he eats, breaths, sleeps and dreams sales and the Customer Experience.

But Jon also a professional Customer – buying stuff all the time! Be it Online, face- 2-face or browsing through a store, Jon is buying stuff all the time.

We all love listening to or telling a good story! And it’s generally agreed that we use Storytelling as a way to transfer knowledge and learning experiences from one generation to the next.
And everyone loves a good Story.

It’s the reason why Netflix, YouTube, Showmax and many other streaming services not only exist, but flourish! Stories that seem to ‘talk directly to us’ and that we can relate to on a personal and aspirational level, are stories that we remember the most.

These memorable Stories are often linked to how the Story made us feel. Our own experiences, both good and bad make us feel a certain way, and we remember more the way we feel then what actually happened. So to communicate the context around these feelings and to tell others what happened to us that made us feel the way we felt, we use Storytelling. And its these personally relatable stories that leave a lasting impression on us.

In Jon Kroeger talks he use relatable stories of real-world, day-to-day experiences when talking to people about Customer Experience, improving your Sales Experience, growing your Business and Authentic Leadership.

Through his Stories, Jon Kroeger – Retail encourage a change in perspective of his audience by giving them an alternative narrative to think about.

Every encounter I have as either a Salesperson or a Customer, the total Customer Experience and additional transactional value is foremost in my mind.

As a Salesperson, in this vastly competitive consumer driven world we sell in, you are often up against the retail store down the road, the frustrating and misunderstood discount war, economic cycles and how do you convince your Customers to rather buy from you?

As a Customer, I’m asking myself “why should I buy from you?” It’s so competitive out there, with many options, Brands, products etc. that all promise to ‘solve my need’ – and many can fulfil this promise. What is it that creates a compelling enough reason for me to buy your solution or take you up on your offer as a Salesperson or your particular retail store?

And the answer is hardly ever the amount of discount offered. Discounted pricing is only ever the bargaining chip in the absence of additional transactional value. The compelling reason for Jon Kroeger – Retail Sales to do business with you is largely dependent on the overall level of Customer Experience and additional transactional value offered by you (the Salesperson) and perceived by me (the Customer).

Arguably, the most valuable skill any Salesperson has is there ability to offer an authentic, memorable Customer Experience with enough compelling reasons for your Customer to confidently do business with you. One thing is for sure though, if you don’t know everything about what it is that you are selling and what you are selling against, don’t expect your Customers to trust your sales pitch – they will buy not because of you, but in spite of you – and probably at a demanded reduced transactional value.

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  • Retail Sales
Emcee and communication expert Ashley Hayden delivers polished, high-impact event hosting and speaker training rooted in decades of broadcast leadership and brand-defining media experience.
  • Celebrity Emcee

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