Belongs to these categories
Keynote Topics
In the “Distinct or Be Extinct” talk, Femi Adebanji shares unique customer service insights that sets successful organizations apart from the rest.
For consumers, it’s never just about the product, it’s all about the “experience that comes with buying the product”.
In a world where social media is integrated into our lifestyles, customers no longer just buy based on your advertising
They now base their buying decisions on what other consumers say about your brand, your products and most of all your service!
MAXIMISING CUSTOMER LOYALTY
Today, many businesses are experiencing a shrinkage in market share as they lose customers to their competitors. For any organisation to be profitable and successful, it must be able to keep its customers loyal.
To do this, it must not merely satisfy its customers but delight them in such a way that they keep returning to do business. Loyal customers are the lifeline of any business.
Making customers loyal to your products or services and turning them into raving advocates for your brand now means that companies must exceed customer expectations and deliver exceptional experiences to customers, consistently!
INTERNAL SERVICE EXCELLENCE
Organisations can only truly be effective in delivering exceptional service to their external customers if their internal customers are treated with the same standard of service.
Everyone in the organisation plays a key role – irrespective of whether they are front-line or not.
For instance, without ongoing support from internal business units such as HR, Finance, IT, front-line service staff would become extremely limited in dealing with external customers on an on-going basis.
Furthermore, there is the issue of culture that Femi Adebanji covers.
Delivering exceptional customer service experience is more than a series of steps of “how to guides”.
It ultimately comes to appreciating the customer’s desire to choose do business with your organization as opposed to your competition; and that appreciation is reflected by asking ourselves, “how do I deliver value to this customer?”.
Value is never about how a business perceives value, but rather how its customers perceive value.
When customers make a purchase decision, they are not merely looking to purchase a mere “product or service”.
They are constantly seeking value relative to the price they are paying.
Change is an inevitability that will face or take place within any organization and in today’s rapidly “changing” world,
Those organizations that do not know how to successfully navigate the change experience will lag their competition and even worse still, may ultimately fail.
Knowing how to successfully manage the change process is a powerful key for unlocking innovation and creativity within any organization; and embedding a culture of innovation and creativity within a business is one of the factors that set a business apart from the competition.
Furthermore, when organizations have the tools to embrace and adapt to change, this almost always results in new performance levels and consequently, business success.
Femi Adebanji is a sought-after international customer service speaker and organisational excellence speaker focusing on Leadership, Change, and Motivation. A passion for helping organisations transform their service excellence levels, build truly customer centric cultures, create high-performance business cultures and evolve into brands of distinction. With over 15 years of business leadership and customer strategy experience, […]
Femi Adebanji is a sought-after international customer service speaker and organisational excellence speaker focusing on Leadership, Change, and Motivation.
A passion for helping organisations transform their service excellence levels, build truly customer centric cultures, create high-performance business cultures and evolve into brands of distinction.
With over 15 years of business leadership and customer strategy experience, Femi Adebanji has consulted on numerous critical business performance improvement initiatives for companies in South Africa and internationally.
Femi is Senior Customer Experience Strategist at Baines & Partners, a firm that specialises in Customer Experience consulting and Customer Service turnaround strategies.
He is also Research Director at Pinnacle Consulting, a corporate learning consultancy that provides customised and off-the-shelf customer service training, and diverse skills development training solutions to organisations of diverse sizes across all industries.
As a dynamic and insightful keynote speaker, Femi has had the privilege or working with clients such as 3M, Hewlett Packard, International Centre for Parliamentary Studies, Vodacom, Office of the Presidency, Barclays Africa, Tiger Brands, Unilever, FNB, SARS, The University of Cape Town, Standard Bank, Old Mutual, Nedbank, and many more.
Femi Adebanji expertise, knowledge and insights will not only transform the customer experience within your organisation but equip you to turn service excellence into a strategic advantage and entrench your competitive positioning in your industry.
Contact us at Speakers Inc and subscribe to our YouTube channel
In order to view the below you must be logged in.
Ziyanda Ngcobo is a seasoned senior politics reporter at Newzroom Afrika, where her insightful coverage and incisive commentary on political affairs have solidified her reputation as a respected broadcaster and moderator. With a career deeply rooted in journalism, Ziyanda’s journey began at VOW FM (Voice of Wits), marking the inception of what would evolve into […]
With a passion for fostering meaningful connections and driving positive change across Africa, Nizenande Machi stands as a beacon of innovation in the realm of transformative leadership. As a Relationship Systems Strategist, she seamlessly blends her expertise in human-centered frameworks with a profound ability to engage with individuals from diverse backgrounds. Nizenande’s journey towards advancing […]
Palesa Mosiea epitomizes the essence of resilience and achievement. As a dynamic speaker, she delves into multifaceted topics including entrepreneurship, embracing change, the power of dreams, overcoming challenges, women empowerment, leadership, image and branding, confidence and assertiveness, as well as health and fitness. With a compelling narrative rooted in her personal journey, Palesa inspires audiences […]
Phumzile Chifunyise stands at the forefront of a transformative movement in Africa’s business landscape. As the Founder of The Crop Box and CEO of GreenNatives Pty Ltd, she is a visionary leader with a passion for fostering inclusive growth and empowerment. With a mission to break barriers and create opportunities for marginalized groups, Phumzile’s work […]
Kaluba Chikonde is driven by an insatiable desire to empower and uplift others, particularly in the realms of science, technology, engineering, and mathematics (STEM). With a heart brimming with compassion and a mind teeming with innovative ideas, she tirelessly works to cultivate the next generation of leaders in these critical fields. Kaluba’s commitment to excellence […]
Ayanda Thabethe is a multifaceted powerhouse hailing from South Africa, recognized for her diverse talents and magnetic presence in the realms of television hosting, entrepreneurship, and modeling. As a distinguished brand ambassador for several global titans, Ayanda seamlessly embodies sophistication, elegance, and professionalism, making her a sought-after figure in both the entertainment and business spheres. […]
Lorna Mlonzi is a visionary leader and the Founder and CEO of Sky Internet SA (Pty) Ltd, an innovative Internet Service Provider start-up committed to bridging the digital divide. With a profound mission to transform the lives of individuals in townships, lower income areas, and rural areas, Lorna established Sky Internet SA to make a […]
Candice Mama is a beacon of inspiration, resilience, and compassion, recognized globally for her remarkable journey and impactful contributions. Her indomitable spirit has earned her a place among Vogue Magazine’s esteemed list of the top 33 most inspiring women in the world, standing shoulder to shoulder with icons such as Nicole Kidman, Michelle Obama, and […]
No results available
ResetThese remain the property of its owner and are not affiliated with or endorsed by Speakers Inc.
All talent fees exclude VAT, travel and accommodation where required.
Our Mission
© All rights reserved 2025. Designed using Voxel