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Keynote Topics
How A Remarkable Customer Experience Can Be Your Best Sales and Marketing Strategy
Competition is tougher than ever these days. Competing on price is a losing game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company.
So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?
In this fun and engaging keynote, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.
Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others.
You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!
Dan’s audiences:
AI is revolutionizing businesses everywhere, but how can it be leveraged to further enhance the customer experience? In this captivating keynote, customer experience expert Dan Gingiss explores the transformative power of AI to go way beyond chatbots.
From hyper-personalization and predictive analytics to advanced virtual reality and next-generation customer service, discover how leading companies are using AI to delight customers and stay ahead of the competition.
Dan’s engaging demonstrations, real-time audience interactions, and compelling stories, including a memorable opening and finale, will leave you inspired and equipped to harness AI’s full potential to elevate your customer experience strategy.
Key Takeaways:
The Intersection of Diversity, Inclusion & Customer Experience
How well do you really know your customers? In almost every business across every industry, customers have become more diverse than ever before.
Whether you know it or not, your customer base is diverse in almost every way imaginable: gender, race, sexual orientation, religion, political affiliation, family structure, existence of disabilities, and more. And the spending power is staggering:
The LGBTQ+ community has $3.2 trillion in purchasing power. That’s “trillion” with a “T”.
African American, Asian American, Native American and Hispanic consumers have a combined $4.9 trillion in purchasing power.
One in four people in the United States have some form of disability, and the global purchasing power of people with disabilities is $8 trillion.
So how can businesses authentically engage with different communities to gain their loyalty and hard-earned dollars? By giving them a place to BELONG. In this eye-opening and myth-busting keynote presentation, customer experience experts Dan Gingiss and Shonnah Hughes teach audiences why belonging matters and how it equates to business growth. They make the case that diversity, equity and inclusion (DEI) is more than just good hiring practices; it’s about building products and services with your diverse customer base in mind and being inclusive in your marketing.
Audiences will learn:
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.
You’ll learn:
Videos
Dan Gingiss is a globally recognized customer experience keynote speaker, consultant, and author, known for his unique ability to turn ordinary customer interactions into extraordinary experiences. His philosophy centers on delivering remarkable customer experiences that not only meet but exceed expectations, transforming passive customers into enthusiastic brand advocates. Dan has spent over 20 years working with leading global brands, helping them differentiate themselves in a competitive market by focusing on customer-centric strategies.
Having held leadership positions in marketing and customer experience at companies such as McDonald’s, Discover, and Humana, Dan brings a wealth of practical experience and insights. His presentations offer actionable takeaways, proven strategies, and real-world examples that empower businesses to create memorable customer experiences. Dan is dedicated to showing organizations how delivering great customer experiences leads to loyalty, word-of-mouth promotion, and long-term growth.
Expertise
Dan Gingiss’s expertise in customer experience stems from his two-decade career leading marketing and CX initiatives at several Fortune 500 companies. His extensive background includes deep dives into digital transformation, customer feedback mechanisms, and social media engagement. Throughout his career, Dan has been laser-focused on customer satisfaction, mastering the art of turning customer insights into tangible business outcomes.
Dan’s experience at major corporations has given him an inside view of the challenges companies face when delivering excellent customer service. His deep understanding of consumer behavior, combined with data-driven strategies, allows him to offer transformative solutions tailored to any organization. His work at Discover led the company to achieve its highest customer satisfaction scores in company history, proving his strategies work across industries.
His knowledge is not theoretical—it’s practical and proven through years of hands-on leadership. Dan’s book, “The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share”, has been well-received as a playbook for leaders wanting to inspire change in their organizations.
Authority
Dan Gingiss is widely regarded as an authority in the field of customer experience, and his authority comes from both his thought leadership and practical, on-the-ground experience. As a keynote speaker, Dan has spoken at numerous high-profile events around the world, including Social Media Marketing World, Customer Contact Week, and CX Network. He is recognized for his engaging, dynamic speaking style and his ability to break down complex CX strategies into easy-to-understand, actionable insights.
Dan’s thought leadership extends beyond the stage. His contributions to customer experience discussions have been featured in leading publications, including Forbes, Business Insider, and The Huffington Post. His insights on delivering remarkable customer service have also been sought after by organizations aiming to improve their digital and physical touchpoints with customers.
His reputation as a leading CX expert is solidified by his long track record of success in transforming businesses through enhanced customer engagement and retention strategies.
Trustworthiness
Dan Gingiss’s trustworthiness as a keynote speaker comes from the consistency of his message and the proven results of his work. Over the years, Dan has garnered the trust of not only event planners and corporate leaders but also thousands of customers whose lives and experiences have been positively impacted by the strategies he promotes.
His approach is always backed by real-world examples, case studies, and a commitment to helping companies realize the power of a customer-first mindset. Dan’s transparent, data-driven insights enable companies to measure and track the improvements that come from focusing on customer experience, further solidifying his trustworthiness.
Dan is also known for his collaborative approach—working closely with businesses to understand their unique challenges before providing tailored solutions. Event planners and audiences alike know that Dan brings valuable, actionable advice to the table, making him a trusted name in the industry.
Why Dan Should Be Booked by Event Planners
Booking Dan Gingiss is a smart decision for event planners looking to offer their audience more than just another keynote presentation. First and foremost, Dan’s presentations are packed with actionable strategies that can be implemented immediately. He engages audiences with compelling stories, relatable examples, and interactive elements that keep attendees on the edge of their seats.
Secondly, Dan understands that the best customer experience strategies are the ones that leave a lasting impression. His focus on creating “remarkable” experiences that customers can’t wait to talk about aligns perfectly with companies wanting to enhance their customer service reputation. When Dan speaks, his insights spark creativity and innovation within the audience, equipping them with the tools to differentiate themselves from their competitors.
Lastly, Dan’s engaging style and clear communication make complex concepts feel accessible and inspiring. Whether he’s speaking to seasoned executives or newcomers to the customer experience field, Dan has the unique ability to connect with his audience and leave them feeling empowered to take action. His message is as applicable to small businesses as it is to large corporations.
Why Event Planners Should Use Speakers Inc
Event planners looking to book top-tier speakers like Dan Gingiss should turn to Speakers Inc for a seamless experience. With over two decades of experience in the industry, Speakers Inc is known for its exceptional portfolio of speakers and commitment to matching the right talent with the right events. When planners choose Speakers Inc, they receive personalized service and access to a curated selection of the best speakers across various industries.
Using Speakers Inc provides peace of mind for event planners, as the team is dedicated to understanding the unique needs of each event and providing speakers that will elevate the experience for all attendees. From corporate functions to large conferences, Speakers Inc ensures a smooth, professional booking process from start to finish, making it the go-to resource for event planners worldwide.
Summary and Conclusion
Dan Gingiss is a powerful force in the customer experience industry, with a career that spans two decades of proven success. His expertise, grounded in real-world experience at Fortune 500 companies, makes him an authority on delivering exceptional customer service. His thought leadership, bolstered by keynote presentations, podcasts, and publications, has helped countless businesses transform their customer experiences.
When you book Dan Gingiss for your event, you’re not just getting a keynote speaker—you’re getting a partner in your customer experience journey. His focus on actionable strategies, combined with his engaging and relatable presentation style, ensures that audiences leave with insights they can implement immediately. Whether you’re looking to inspire change within your organization or seeking practical advice on improving customer satisfaction, Dan Gingiss is the speaker you need.
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Author Books | Articles
The answer is customer experience. And the best part about customer experience is that it’s delivered by human beings which are unique to your company. No one else has your human beings, which means that you can provide a customer experience that no one else can.
This is the kind of book that you don’t read once; you read it forever.—Jay Baer, president of Convince and Convert and author of Hug Your Haters: How to Embrace Complaints and Keep Your Customers
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