Keynote Topics
10 Guiding Principles For Winning Tomorrow’s Business
Synopsis
Amazon has led the change in customers’ expectations on how, when, and where they shop and make their purchasing decisions, while innovators like Netflix, Apple, Sephora, and Spotify have altered what we expect from the products we purchase.
Technology has largely fueled these disruptions, and many traditional brick-and-mortar companies have gone bankrupt as the tried-and-true business models they built themselves around disappeared.
Messages
Learn the 10 defining strategies for a customer-experience-focused company
Implement new techniques to shift the entire company from being product-focused to being customer-focused
Gain insights through case studies and examples of how the world’s most innovative companies are offering new and compelling customer experiences
Create a leadership development and culture plan for your organization to create lasting change
Who should attend?
Learn how to adopt 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective to keep up with the demands of the customer of the future.
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Videos
Blake Morgan is a seasoned leader in the realm of customer experience, renowned as a keynote speaker, customer experience futurist, and accomplished author. With a robust portfolio of expertise, she stands at the forefront of guiding organizations towards unparalleled success in delivering exceptional customer experiences. Her insights have been instrumental in shaping the strategies of […]
Blake Morgan is a seasoned leader in the realm of customer experience, renowned as a keynote speaker, customer experience futurist, and accomplished author. With a robust portfolio of expertise, she stands at the forefront of guiding organizations towards unparalleled success in delivering exceptional customer experiences. Her insights have been instrumental in shaping the strategies of numerous businesses, earning her accolades and recognition across industries.
As the author of two influential books on customer experience, Blake has cemented her position as a thought leader in the field. Her bestselling second book, “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” published by HarperCollins, has garnered widespread acclaim. Business Insider recognized it as one of the top 20 books executives are turning to amidst the challenges posed by COVID-19, a testament to its relevance and impact. In 2021, the book secured a prestigious top 5 spot on Book Authority’s esteemed list of the “Top 100 Future Of Technology Books of All-Time,” further solidifying Blake’s reputation as an authority in the evolving landscape of customer experience.
Acknowledged as one of the top 40 female keynote speakers for 2020 by Real Leaders Magazine, Blake’s influence extends far beyond the pages of her books. Her debut publication, “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences,” laid the groundwork for her illustrious career, showcasing her deep understanding of the intricacies involved in delivering exceptional customer-centric strategies.
With a wealth of knowledge and experience under her belt, Blake Morgan continues to inspire and empower organizations worldwide to elevate their customer experiences and drive sustainable growth.
Background and Expertise
Blake Morgan’s journey as a trailblazer in the realm of customer experience is defined by her unparalleled expertise and relentless commitment to driving innovation. With a background rooted in understanding consumer behavior and market dynamics, she possesses a unique ability to anticipate emerging trends and leverage technology to enhance customer engagement.
Throughout her career, Blake has collaborated with leading organizations across diverse sectors, offering invaluable insights and strategies to optimize their customer experience initiatives. Her proficiency in harnessing the power of data analytics and emerging technologies has enabled businesses to stay ahead of the curve in an increasingly competitive landscape.
As a sought-after keynote speaker and advisor, Blake brings a dynamic and engaging approach to her presentations, captivating audiences with her depth of knowledge and thought-provoking perspectives. Her ability to translate complex concepts into actionable strategies resonates with audiences, empowering them to implement transformative changes within their organizations.
Blake’s contributions extend beyond the boardroom, as evidenced by her role as a board member of Minerva, a pioneering customer service AI software company. In this capacity, she leverages her strategic acumen to drive innovation and shape the future of customer service delivery.
With a passion for driving positive change and a track record of success, Blake Morgan continues to be a driving force in shaping the future of customer experience.
Reasons to Book Blake Morgan
Event planners seeking to elevate their conferences and events to new heights should look no further than Blake Morgan. Here are several compelling reasons why she is the ideal choice to inspire and engage your audience:
By booking Blake Morgan for your next event, you’re not just securing a speaker – you’re investing in an unforgettable experience that will leave a lasting impression on your audience.
Why Book Through Speakers Inc
When it comes to selecting the perfect speaker for your event, partnering with Speakers Inc offers a multitude of benefits:
By partnering with Speakers Inc, event planners can rest assured that they’re working with a trusted partner dedicated to delivering outstanding results.
Conclusion
In conclusion, Blake Morgan stands as a beacon of innovation and inspiration in the field of customer experience. With a proven track record of success, she continues to empower organizations to thrive in an ever-evolving business landscape. Whether through her insightful keynote presentations, bestselling books, or strategic advisory roles, Blake’s impact is felt far and wide, shaping the future of customer-centric strategies for years to come. For event planners seeking to engage and inspire their audiences, booking Blake Morgan through Speakers Inc is the ultimate choice for a memorable and impactful event experience.
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Author Books | Articles
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